Refund Policy

1. Credit Pack Refunds

AIInterviewer uses a credit pack billing model — one-time purchases of AI interview credits, not recurring subscriptions. All payments are processed by our payment service providers, Waffo Pancake and Creem, each acting as Merchant of Record (MoR) for the payments it processes. Refund requests are handled on a case-by-case basis:

• Within 14 days of first purchase: Full refund available for unused credits.
• Within 48 hours of any charge: Full refund for unused credits.
• After 48 hours: No refunds for used credits, but unused credits remain available until they expire (30 days from purchase).
• Duplicate charges: Full refund for charges caused by billing errors.
• Verified service outage: Pro-rated refund or credit for outages exceeding 72 hours.

2. How to Request a Refund

To request a refund, please contact us at support@aiinterviewer.com with:

• Your account email address
• The credit pack you purchased
• Date of purchase
• Reason for the refund request

3. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.

4. Chargebacks

If you dispute a charge through your bank or credit card company, your account will be suspended pending resolution. Please contact us before initiating a chargeback, as we can often resolve issues more quickly directly.

5. Data Retention

Upon account deletion or cancellation:

• Unused credits remain available until they expire
• Your data is retained for 90 days before permanent deletion
• No further charges will be made after account deletion

6. Contact

For refund requests or questions, please contact us:

Email: support@aiinterviewer.com